Return & Exchange Policy

We want you to feel confident shopping with EZNET. If you’re not satisfied with your purchase, you may request a return or exchange within 20 days of receiving your order.

Eligibility

To be eligible, items must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact. Please include your order details with your request. Items that show signs of wear, damage, or alteration may not be accepted.

How to Request a Return or Exchange

Please contact us through the Contact Us page before sending anything back. Include your order number, the item you wish to return or exchange, and the reason for your request. We’ll provide the next steps once we’ve reviewed your request.

Please do not send items back before receiving return instructions.

Refunds

After we receive and inspect your return, we’ll let you know whether it has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Original shipping charges, if any, may not be refundable. Return shipping costs may be the customer’s responsibility unless the item is faulty or we made an error.

Exchanges

Exchanges are subject to availability. If the requested replacement is unavailable, we’ll contact you to discuss an alternative or a refund for the returned item.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, please contact us through the Contact Us page as soon as possible. Include your order number and clear photos of the issue so we can help.

Contact Us

For help with a return or exchange, please contact us through the Contact Us page.